Extra Info
Electricity
Water Supply
Liability Waiver
Deposit
Cancellation Policy
If a customer decides to cancel their reservation, they must do so 72 HOURS (3 days) before their reservation day. If customer cancels their order 48 hours (1-2 days) of their reservation date, a cancellation fee of 50% of the rental total will be applied. If the customer cancels their order the day of the rental, they will be charged the whole rental amount.
Rain Policy
In the event of rain or severe weather conditions (high winds exceeding 25 mph) during your rental date, customer is allowed to cancel the same day as delivery without any cancellation fee (also pertains to forecasts with probabilities of rain or high winds greater than 50% likelihood). Customer MUST CONTACT and cancel before 7am on the day of the event (voicemail and emails before 7am are ok for cancellation). If customer cancels the order, it will be canceled for the rest of the rental period with no guarantee that JPR can deliver if weather conditions get better.
If customer decides to go ahead with the order even though the weather forecast says it will rain, but it is not actually raining at the time, then we will go ahead and deliver the order. However, if it does start to rain during the rental time, JPR reserves the right to cancel the order, due to safety concerns, with NO refund provided.
During rain/inclement weather, it is unsafe for anyone to play inside the inflatables, therefore we do cancel orders during raining/inclement weather days. However, since people do have events and parties that are usually planned out weeks/months before, or may take place indoors, we give customers the option to deliver the order or cancel it for days that are predicted to rain.